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Live Hope (HM)

Housing Management & Concierge Services

Housing Management

Live Hope (HM) is dedicated to delivering an intensive housing management model. This model represents a dynamic and holistic approach to housing management that goes beyond the traditional roles of property oversight. It is centered on providing comprehensive support and enhanced services to tenants & service users, ensuring their well-being, safety, and overall quality of life.



Key Components of the Intensive Housing Management Model:

Personalised Support Plans: At the heart of our model lies the creation of personalised support plans for each resident. These plans are developed collaboratively, taking into account the unique needs, goals, and aspirations of individuals. They encompass a wide range of aspects, including social integration, skill development, and life enrichment.

Dedicated Support Teams: Live Hope (HM) employs dedicated and highly trained support teams to work closely with tenants and service users. These teams consist of housing managers, support workers, concierge staff, and other professionals who provide round-the-clock assistance, guidance, and support.

Holistic Well-being: We take a holistic approach to well-being, recognising that physical, mental, and emotional health are interconnected. Our intensive housing management model addresses not only the immediate housing needs but also focuses on nurturing tenants' mental health, building self-confidence, and promoting a sense of belonging within the community.

Enhanced Security Measures: Safety and security are paramount. We implement robust security measures, including surveillance systems, access control, and concierge services, to create a secure living environment for residents.

Emergency Response: Our model includes a well-structured emergency response protocol, ensuring swift action in cases of medical emergencies, fires, or other critical situations. Residents can rest assured that help is readily available when needed.

Community Engagement: We foster a strong sense of community within our housing schemes. Regular events, social activities, and opportunities for residents to connect with one creates a supportive and inclusive atmosphere.

Outcome-Based Approach: Live Hope (HM) is committed to delivering measurable outcomes. We continuously monitor progress, collect data, and assess the impact of our intensive housing management services to ensure that tenants are achieving their goals and experiencing an improved quality of life.

Integration of Technology: We leverage technology to enhance service delivery, streamline communication, and provide residents with convenient access to information and support resources.



Benefits of the Intensive Housing Management Model:

Improved Quality of Life: Residents experience a significant enhancement in their overall quality of life, with access to tailored support that addresses their individual needs.

Increased Independence: The model empowers residents to gain independence and develop essential life skills, fostering a sense of self-sufficiency and self-worth.

Enhanced Tenant Satisfaction: Residents appreciate the personalised attention and comprehensive services, leading to higher levels of tenant satisfaction and a stronger sense of community.

Alignment with Regulatory Standards: Our intensive housing management model aligns with regulatory standards and best practices, ensuring compliance with legal and ethical guidelines.


Live Hope (HM) takes immense pride in its pioneering intensive housing management model. By combining personalised support, enhanced security, and community engagement, we create a nurturing and empowering environment where residents can thrive and lead fulfilling lives. Our commitment to elevating the standard of housing management sets a positive example for the sector and demonstrates our dedication to the well-being of residents and the success of our housing schemes.

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