Services

Housing Management & Concierge Services

Live Hope (HM) is dedicated to delivering an intensive housing management model. This model represents a dynamic and holistic approach to housing management that goes beyond the traditional roles of property oversight. It is centered on providing comprehensive support and enhanced services to tenants & service users, ensuring their well-being, safety, and overall quality of life. Key Components of the Intensive Housing Management Model: Personalised Support Plans: At the heart of our model lies the creation of personalised support plans for each resident. These plans are developed collaboratively, taking into account the unique needs, goals, and aspirations of individuals. They encompass a wide range of aspects, including social integration, skill development, and life enrichment. Dedicated Support Teams: Live Hope (HM) employs dedicated and highly trained support teams to work closely with tenants and service users. These teams consist of housing managers, support workers, concierge staff, and other professionals who provide round-the-clock assistance, guidance, and support. Holistic Well-being: We take a holistic approach to well-being, recognising that physical, mental, and emotional health are interconnected. Our intensive housing management model addresses not only the immediate housing needs but also focuses on nurturing tenants' mental health, building self-confidence, and promoting a sense of belonging within the community. Enhanced Security Measures: Safety and security are paramount. We implement robust security measures, including surveillance systems, access control, and concierge services, to create a secure living environment for residents. Emergency Response: Our model includes a well-structured emergency response protocol, ensuring swift action in cases of medical emergencies, fires, or other critical situations. Residents can rest assured that help is readily available when needed. Community Engagement: We foster a strong sense of community within our housing schemes. Regular events, social activities, and opportunities for residents to connect with one creates a supportive and inclusive atmosphere. Outcome-Based Approach: Live Hope (HM) is committed to delivering measurable outcomes. We continuously monitor progress, collect data, and assess the impact of our intensive housing management services to ensure that tenants are achieving their goals and experiencing an improved quality of life. Integration of Technology: We leverage technology to enhance service delivery, streamline communication, and provide residents with convenient access to information and support resources. Benefits of the Intensive Housing Management Model: Improved Quality of Life: Residents experience a significant enhancement in their overall quality of life, with access to tailored support that addresses their individual needs. Increased Independence: The model empowers residents to gain independence and develop essential life skills, fostering a sense of self-sufficiency and self-worth. Enhanced Tenant Satisfaction: Residents appreciate the personalised attention and comprehensive services, leading to higher levels of tenant satisfaction and a stronger sense of community. Alignment with Regulatory Standards: Our intensive housing management model aligns with regulatory standards and best practices, ensuring compliance with legal and ethical guidelines. Live Hope (HM) takes immense pride in its pioneering intensive housing management model. By combining personalised support, enhanced security, and community engagement, we create a nurturing and empowering environment where residents can thrive and lead fulfilling lives. Our commitment to elevating the standard of housing management sets a positive example for the sector and demonstrates our dedication to the well-being of residents and the success of our housing schemes.

Governance & Compliance

Live Hope (HM) takes pride in offering a comprehensive range of services tailored to support the governance and compliance needs of charities, Community Interest Companies (CICs), housing associations, and private landlords. Our commitment to excellence ensures that our clients can navigate the complex landscape of governance and compliance with confidence. Here's an expanded view of the services we provide in this vital area: Policy Development: We assist organisations in developing and updating governance policies and procedures. This includes creating ethical guidelines, conflict of interest policies, and governance charters to establish clear standards for decision-making and accountability. Regulatory Compliance: Staying compliant with local, national, and sector-specific regulations is crucial. Live Hope (HM) keeps clients informed about changes in legislation and helps them adapt their operations to remain in compliance. Governance Training: We offer training programs and workshops for boards, trustees, and staff to ensure a deep understanding of governance principles and best practices. Our goal is to empower organisations with the knowledge needed to make informed decisions. Board Development: We work closely with boards to enhance their effectiveness. This includes assisting with board recruitment, conducting board evaluations, and facilitating strategic planning sessions to align the board's vision with organisational goals. Risk Management: Identifying, assessing, and managing risks is essential for long-term sustainability. Live Hope (HM) helps organisations implement robust risk management strategies to mitigate potential threats. Audit and Internal Controls: We support clients in establishing internal controls and conducting audits to ensure financial transparency, prevent fraud, and maintain the integrity of financial reporting. Data Protection and Privacy: With evolving data protection regulations, we assist organisations in understanding and complying with data privacy laws, safeguarding sensitive information, and developing data protection policies. Compliance Reporting: We aid organisations in preparing compliance reports and submissions to regulatory bodies, ensuring accurate and timely reporting to maintain their legal standing. Ethical Frameworks: Live Hope (HM) helps organizations establish ethical frameworks and codes of conduct to guide decision-making and maintain the highest ethical standards. Governance Reviews: We conduct comprehensive governance reviews and assessments to identify areas for improvement and recommend strategic enhancements. Tenant and Resident Engagement: For housing associations and private landlords, we facilitate tenant and resident engagement strategies, ensuring that their voices are heard and considered in governance decisions. Community Partnerships: We help organisations build effective partnerships with other community entities, fostering collaboration and mutual support in governance and compliance efforts. Continuous Learning: Our commitment to ongoing education means we keep clients informed about industry best practices and emerging trends in governance and compliance. Live Hope (HM) understands the dynamic nature of governance and compliance and tailors our services to the unique needs and challenges of each organisation. Our goal is to empower our clients to uphold the highest standards of governance, foster transparency, and build trust with stakeholders. By providing expert guidance and support, we enable our clients to focus on their mission and achieve their goals while navigating the intricacies of governance and compliance with confidence.

Property Development & Construction

Live Hope (HM) is dedicated to providing a comprehensive suite of property development services tailored to meet the specific needs and objectives of charities, Community Interest Companies (CICs), housing associations, and private landlords. Our expertise, commitment to quality, and focus on sustainability ensure that our clients' property development projects are executed efficiently, cost-effectively, and in alignment with their mission and vision. Here is an expanded overview of the services we offer in the realm of property development: Project Planning and Feasibility Studies: Live Hope (HM) collaborates closely with clients to define project goals and objectives. We conduct thorough feasibility studies to assess the viability of the development, including site analysis, cost estimates, and potential challenges. Site Acquisition: Our team assists clients in identifying and acquiring suitable properties for development. We leverage our industry connections and local market knowledge to secure properties that align with the client's vision and budget. Architectural Design and Planning: We work with experienced architects and planners to create innovative and functional design concepts that align with the client's goals. Our designs prioritize sustainability, accessibility, and compliance with local regulations. Regulatory Compliance: Live Hope (HM) ensures that all development projects comply with local zoning laws, building codes, and environmental regulations. We navigate the complex regulatory landscape to secure permits and approvals. Construction Management: From ground-breaking to project completion, we oversee all aspects of construction. Our experienced project managers coordinate contractors, manage budgets, and maintain strict timelines to ensure successful project delivery. Sustainability and Green Building: We are committed to sustainable development practices. Live Hope (HM) incorporates green building principles, energy-efficient designs, and eco-friendly materials to minimise environmental impact and operational costs. Accessibility and Inclusivity: Our designs prioritise accessibility to accommodate individuals with disabilities, ensuring that properties are compliant with accessibility standards and regulations. Community Engagement: We engage with the local community to ensure that our development projects align with the needs and aspirations of the area's residents. We seek input, address concerns, and foster positive community relationships. Budgeting and Financial Management: Live Hope (HM) assists clients in developing and managing budgets for property development projects. We employ cost-effective strategies to optimize resource allocation and financial performance. Tenant and Resident Transition: For housing development projects, we manage the transition of tenants or residents to their new homes smoothly, ensuring minimal disruption and facilitating a positive experience during the move. Post-Construction Services: Our commitment extends beyond project completion. We offer post-construction services, including property maintenance, to ensure that properties remain in optimal condition over time. Tenant Engagement: For housing associations, we prioritise tenant engagement and empowerment, fostering a sense of community and ownership among residents. At Live Hope (HM), we extend our expertise to external clients, offering a range of flexible placements for concierge and security services. Whether your organisation requires short-term or long-term support, we stand ready to deliver effective solutions that prioritise the safety and safeguarding of schemes and tenants. Our concierge provisions are meticulously designed to offer a tailored service, and our experienced team is available 24/7, 365 days a year.

Quality Auditing

Live Hope (HM) offers a comprehensive suite of services to charities, Community Interest Companies (CICs), housing associations, and private landlords, focusing on both qualitative and quantitative aspects of quality auditing and business analysis. These services are designed to provide a thorough assessment of property portfolios, ensuring that clients can optimise their performance, enhance compliance, and plan for the future effectively. Here's an expanded overview of our offerings: 1. Performance Evaluation: Qualitative Analysis: Live Hope (HM) conducts in-depth qualitative assessments of property portfolios, evaluating the overall condition, tenant satisfaction, and operational efficiency. This includes tenant feedback, property inspections, and service quality assessments. Quantitative Analysis: We employ data-driven approaches to assess key performance indicators (KPIs) and quantitative metrics. This involves analysing rent collection rates, occupancy levels, maintenance response times, and financial performance, providing a clear picture of portfolio performance. 2. Statutory Compliance Assessment: Compliance Percentage Evaluation: Our team meticulously reviews and assesses compliance with statutory regulations and standards. We provide clients with a clear understanding of their compliance percentages, ensuring they meet legal obligations related to housing, safety, and accessibility. Fire Safety Data Analysis: We collect and analyse fire safety data points, ensuring that properties adhere to fire safety regulations and guidelines. Our assessments encompass fire alarm systems, evacuation plans, and safety equipment. 3. Health and Safety Oversight: Overdue Health and Safety Actions: Live Hope (HM) identifies and tracks overdue health and safety actions, providing clients with timely updates on outstanding tasks and necessary corrective measures. Health and Safety Law Updates: We stay abreast of the latest health and safety laws and regulations, ensuring that our clients are well-informed and compliant with evolving legal requirements. 4. Tenant-Focused Metrics: Tenant Satisfaction Surveys: We facilitate tenant satisfaction surveys to gauge the level of tenant contentment and gather feedback on property conditions and services. This insight helps identify areas for improvement. 5. Horizon Scanning: Trend Analysis: We engage in horizon scanning to anticipate emerging trends and challenges within the housing sector. By staying ahead of industry developments, clients can adapt their strategies and policies proactively. 6. Asset Life Cycle Planning: Asset Management: Live Hope (HM) assists clients in developing asset life cycle plans. We provide guidance on property maintenance, renovations, and upgrades to optimise asset value and longevity. Our services are designed to empower our clients with the knowledge and data needed to make informed decisions, enhance portfolio performance, and ensure compliance with regulations. We take a holistic approach to quality auditing and business analysis, recognizing that a well-rounded assessment is essential for long-term success in the housing sector. With Live Hope (HM) as a trusted partner, organisations can effectively manage their property portfolios, drive improvements, and plan for a future that aligns with their goals and values.

Training

At Live Hope (HM), our commitment to fostering a strong sense of connection within the sector extends beyond just providing housing and support services. We take immense pride in our role as a catalyst for growth and development, not only for our tenants and service users but also for employers and their employees. One of the key ways we accomplish this is by offering a diverse range of tailored courses designed to meet the unique needs of employers across the nation. Our comprehensive training solutions are carefully curated to empower employers in reskilling and upskilling their workforce effectively. Whether you're a small business or a large corporation, our courses are designed to cater to your specific requirements. We recognize that different organizations have different learning preferences and needs, and that's why we offer a variety of flexible learning options: Online Courses: Our online courses provide the convenience of learning from anywhere, anytime. Featuring video-based learning, asynchronous learning (where learners can study at their own pace), and microlearning modules for quick and focused skill-building, we ensure that the learning experience is both engaging and accessible. Podcasts: For those who prefer an auditory learning experience, we offer a range of informative and insightful podcasts. These audio-based resources cover a wide array of topics, making learning both convenient and enjoyable. Instructor-Led Training: Recognizing that some employers value face-to-face interaction, we provide tailored instructor-led training packages. Our experienced trainers facilitate these sessions, ensuring that participants receive personalised guidance and hands-on learning experiences. Through our training and development initiatives, Live Hope (HM) serves as a bridge that brings employers and employees together, fostering growth, skill enhancement, and an enriched understanding of the sector. We believe that when organizations invest in the professional development of their teams, it not only enhances their own success but also contributes to the overall progress and vitality of the sector as a whole. Working in harmony through training and development, we aim to create a more connected and resilient community, where everyone can thrive. SEND A TRAINING ENQUIRY

Repairs & Maintenance

Live Hope (HM) takes pride in offering a comprehensive range of services tailored to meet the unique needs of charities, Community Interest Companies (CICs), housing associations, and private landlords when it comes to repairs and maintenance. Our commitment to excellence and professionalism ensures that our clients receive cost-effective solutions designed to enhance the longevity, safety, and functionality of their properties. Here's an expanded view of the services we provide: Routine Maintenance: We offer scheduled maintenance services to keep properties in optimal condition. This includes tasks such as HVAC system checks, plumbing inspections, electrical system assessments, and general upkeep to prevent minor issues from escalating into costly repairs. Emergency Repairs: Our swift response teams are available around the clock to address urgent repair needs. Whether it's a burst pipe, electrical failure, or structural damage, we ensure that critical issues are resolved promptly to minimize disruption and damage. Planned Refurbishments: For clients looking to refresh or upgrade their properties, we provide comprehensive refurbishment services. This may involve renovating kitchens, bathrooms, common areas, or entire units to enhance aesthetics and functionality. Energy Efficiency Upgrades: Live Hope (HM) helps clients reduce their carbon footprint and utility costs by implementing energy-efficient upgrades. This includes insulation improvements, installing energy-efficient appliances, and adopting sustainable building practices. Accessibility Modifications: We specialize in making properties accessible to individuals with disabilities. From installing ramps and wider doorways to adapting bathrooms and kitchens, we ensure that properties are inclusive and compliant with accessibility standards. Asset Management: Our services extend to managing the lifecycle of properties, helping clients make informed decisions about repairs, maintenance, and capital improvements. We provide data-driven insights and cost-effective strategies for property management. Budgeting and Cost Control: We assist clients in developing and managing repair and maintenance budgets, ensuring that financial resources are allocated efficiently to meet property needs without overspending. Tenant and Resident Communication: Effective communication with tenants and residents is crucial. We facilitate clear and timely communication regarding repair schedules, disruptions, and safety measures, fostering positive relationships within communities.

Cleaning

At Live Hope (HM), we take pride in offering comprehensive cleaning solutions for all your needs. Whether it's commercial, domestic, or specialist cleaning, we've got you covered. Our commitment to excellence and customer satisfaction sets us apart as a trusted partner in maintaining clean, safe, and hygienic spaces. Our Cleaning Services Commercial Cleaning: Creating Clean and Inviting Workspaces In the fast-paced world of business, a clean and well-maintained workspace is essential for productivity and professionalism. Our commercial cleaning services are tailored to meet the unique requirements of businesses within the healthcare and real estate sector. Domestic Cleaning: Bringing Freshness to your Properties Your properties should be a sanctuary, a place of comfort and relaxation. Our domestic cleaning services are designed to give you a sparkling clean environment without the hassle. Our professional cleaners take care of every nook and cranny, leaving your properties pristine and inviting. Whether it's a one-time deep clean or regular maintenance, we're here to make your life easier. Specialist Cleaning: Expertise in Challenging Environments Some spaces require specialised cleaning due to unique challenges or sensitive materials. Our specialist cleaning services cater to these needs, delivering meticulous cleaning in environments such as healthcare facilities and residential properties. Our trained professionals have the expertise and equipment to handle even the most complex cleaning tasks. Why Choose Us: Excellence in Every Detail Experienced Team: Our team consists of skilled and experienced cleaning professionals who take pride in their work. Customised Solutions: We understand that every space is unique. Our cleaning plans are tailored to suit your specific needs and preferences. Quality Assurance: We are committed to delivering the highest standards of cleanliness and hygiene, using top-quality cleaning products and equipment. Reliability: You can count on us to be punctual, efficient, and dedicated to meeting deadlines and schedules. Customer Satisfaction: Your satisfaction is our priority. We strive to exceed your expectations with every service we provide. Get in Touch: Ready to experience the difference of a clean and well-maintained environment? Contact us today for a free consultation and quote. Our friendly team is here to answer your questions and discuss how our cleaning services can benefit you. Join our list of satisfied clients who trust us to create cleaner, healthier spaces.